Job Description

Location: Provo, Utah

Pay: $16.00–$18.00 per hour, depending on experience and qualifications

Job Type: Part-time, approximately 20–25 hours per week

Schedule: Flexible scheduling, including some evenings, weekends, and holidays

Job Description

Provo Beach is looking for a motivated, dependable, and energetic Floor Manager to help lead our team and oversee daily operations at our indoor family entertainment center.

Our Floor Managers play an important role in creating a fun and welcoming environment for guests while ensuring employees are productive, attractions operate safely, and the facility runs smoothly.

This is a great opportunity for someone looking for a part-time leadership position with flexible scheduling. We're looking for someone who enjoys working with people, can confidently lead a team, and isn't afraid to jump in and help wherever needed.

Key Responsibilities

• Supervise, motivate, and support employees throughout their shifts.
• Oversee daily facility operations, including attractions, guest services, and overall cleanliness.
• Provide excellent customer service and resolve guest concerns professionally.
• Assign employee responsibilities, manage breaks, and ensure appropriate staffing throughout each shift.
• Coach employees, address performance concerns, and maintain a positive and productive work environment.
• Ensure employees follow company policies, safety procedures, and operational standards.
• Conduct regular walkthroughs to identify cleaning, maintenance, and operational needs.
• Handle opening and closing procedures, including balancing cash tills and completing daily reports.
• Assist with employee training, group events, and other operational responsibilities.
• Respond to incidents, equipment issues, and unexpected situations calmly and effectively.
• Communicate important updates and concerns to upper management.

Qualifications

• Previous supervisory or management experience preferred, but candidates who demonstrate strong leadership potential are encouraged to apply.
• Must be comfortable leading a team of primarily teenage and young adult employees, providing clear direction, coaching, and accountability.
• Strong communication, interpersonal, and customer service skills.
• Ability to motivate employees, delegate tasks, and hold team members accountable.
• Dependable, proactive, and capable of working independently.
• Strong problem-solving skills and the ability to make decisions in a fast-paced environment.
• Ability to remain calm and professional when handling difficult situations.
• Flexible availability, with some evening, weekend, or holiday shifts as needed.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to assist with attractions and other hands-on operational tasks.
• Ability to lift up to 50 pounds and perform other physical duties as needed.

Why Work at Provo Beach?

• Flexible scheduling to accommodate school, other jobs, and personal commitments.
• Fun, energetic work environment.
• Opportunity to gain valuable management and leadership experience.
• Make a positive impact on employees and create memorable experiences for guests.